ShiftTrack

Scheduling

Schedule staff and resources across all media channels, contact centre sites and locations.

• Roster Development including fixed, cycle, availability and simulation modelling.
• Roster Management from view only access to full functionality access.
• Break allocation based on award requirements as well as optimum fit to forecast.
• Intraday Management and real time forecast to actual results.

ShiftTrack contains a range of sophisticated tools that are used to generate rosters that suit both the business rules and the culture of the client.

Rosters can be assigned taking into account:
• Equity of shift allocation based on previous rosters.
• Skill mix including rating of skill to ensure most experience staff is rostered first.
• Availability including minimum / maximum hours / shift required.
• Preference for shifts (including staff linkages)
• Business rules (policies and procedures etc)
• Employment contracts such as unique break rules or most cost effective roster.
• Locations, department or teams.

Minimising staff turnover, or attrition, is a critical factor in the success of any business. ShiftTrack helps the workforce planner to address many of the sociability factors that contribute to staff turnover.

ShiftTrack manages staff:

• Contact details.
• Skills and competency levels.
• Availability on a rule or preference basis.
• Team and Department membership.
• Day off pattern.
• Car pooling and other Staff Links
• Team based rosters
• Employment Contracts
• Equity in shift distribution
• ShiftTrack Remote requests