Products

ShiftTrack

•  Roster Development including fixed, cycle, availability and simulation modelling.
•  Roster Management from view only access to full functionality access.
•  Break allocation based on award requirements as well as optimum fit to forecast.
•  Intraday Management and real time forecast to actual results.

ShiftTrack Plus

•  Both short and long term forecasting tools.
•  Multimedia and back office forecasting.
•  Campaign modelling and impact on existing forecasts.
•  Shift Optimisation and best case roster modelling.
•  Simulation modelling including impact of abandonment rates on contact centre.
•  Multiple Forecasting and Shift Template Scenarios without the need for additional license or database requirements.

ShiftTrack Remote  

Web Based

•  View rosters (including start/end times, breaks, duties, etc.)
•  Apply for leave against location, department or team leave limits.
•  Request shift swaps or place rostered shift on notice board for swap.
•  Nominate availability for hours, preferences for hours or overtime availability.
•  Submit timesheets.

ShiftTrack Realtime

•  Real-time Adherence Monitoring of rostered activity to actual activity.
•  Adherence Tolerance to ensure AHT targets is being achieved.
•  Historical adherence log detailing non adherence periods.
•  Multiple adherence reports

ShiftTrack/Agent  

•  Break and activity reminders
•  Alerts for Alteration to Breaks & Activities
•  Activity Tracking.
•  Adherence percentage and state.

ShiftTrack/Hub  

•  Roster Management
•  Staff Details Management
•  Leave and Availability Management
•  Allows Multisite/ Multitime-zone Forecasting and Management