About Us

Open Wave's ShiftTrack Workforce Management Software Solution has been a recognised industry leader since 1989. This is because we realise it is essential that industry and environment specialists are responsible for the key IT resource of workforce planning.

Unlike our competitors, Open Wave is solely dedicated to forecasting and rostering solutions for the contact centre industry. As the owners, developers and suppliers of the software, Open Wave is uniquely positioned to respond to the needs and ideas of our clients, while maintaining high standards in consistency and quality.

Open Wave's highly flexible and tailored solutions, along with our staff of experienced industry account managers, can provide your contact centre with a software package which is easy to use yet provides accurate flexible rosters to meet the needs of your agents and customers. Open Wave is also highly customisable and can be integrated with a range of telephony, HR and CRM platforms.

Here at Open Wave we are proud of our achievements in the software industry and our reputation in the call centre industry throughout the UK, Ireland, and the Asia Pacific.