Noble Systems Deploys Latest ShiftTrack Workforce Management Software at National Express to Support 24/7 Operations

Noble Systems announces that the latest version of the Noble® ShiftTrack Workforce Management (WFM) system has been deployed into the National Express UK coach contact centre in Birmingham to assist the business in moving to a 24/7 operation and includes the integration of the WFM application into the Mitel telephony system.

Noble Systems Corporation acquires Melbourne based WFM software solutions specialist.

Noble Systems Corporation, a global leader in unified contact center technology solutions today announced the acquisition of Melbourne, Australia-based Open Wave, a Workforce Management (WFM) software and solutions specialist

Open Wave Launch ShiftTrack Mobile - The Next Generation of Staff Self Service

Open Wave announces the launch of ShiftTrack Mobile the latest module in the Open Wave ShiftTrack Workforce Management Solution.

How Alinta Energy deployed Open Wave's Workforce Management solution 

This Case Study looks at how Alinta Energy, who employs over 700 people across Australia and New Zealand, implemented Open Wave's Workforce Management (WFM) solution to accurately predict its workload as well as deploy a solution that empowers their staff.

Hutchison Global Services to deploy Open Wave's WFM solution 

Open Wave, a globally renowned Workforce Management Solution provider, has been selected by Hutchison Global Services (HGS), to deploy the ShiftTrack Workforce Management (WFM) Solution into its Mumbai based contact centres for the purpose of scheduling its 4,500 customer services staff.

The University of Melbourne deploys Open Wave's WFM solution at its new Contact Centre 

The University of Melbourne has selected Open Wave to deploy its WFM solution into the newly established university-wide contact centre -13 MELB. The solution will ensure the contact centre is appropriately staffed to meet fluctuating enquiry demands throughout the academic calendar year.

Screwfix Direct deploys Open Wave WFM at their 300 seat contact centre 

Open Wave, a leading provider in Workforce Management Solutions, has today announced that the Open Wave workforce management (WFM) system has been deployed into the Screwfix contact centre in Yeovil and includes the integration of the Open Wave application into the Cisco telephony system.

World Vision New Zealand deploys Open Wave's Workforce Management Software

Open Wave, a leading provider in enterprise-wide Workforce Management Software, has announced it has deployed its Workforce Management Solution at World Vision New Zealand (NZ).

How Telecom Malaysia implemented the Open Wave Workforce Management Solution

This Case Study looks at how Telekom Malaysia, the largest Telecommunications Company in Malaysia with over 6500 customer service staff, implemented Open Wave’s WFM suite across its diverse range of customer services operations.

Open Wave Deploys Workforce Management Software at Electrolux

Open Wave a leading provider in Workforce Management software, has deployed their ShiftTrack Workforce Management solution at Electrolux, Australasia's leading household appliances company.

Open Wave releases latest version of their Workforce Management Solution

Open Wave a provider in workforce management and performance optimisation solutions, today announced the release of the latest version of Shift Track WFM software, Version 5.5.2. The latest version of Open Wave’s Shift Track includes a number of customer and market-driven enhancements, significant performance improvements and new product capabilities.

Open Wave’s User Forums – A success with client’s worldwide

This year Open Wave held User Forum’s in London, UK and Sydney, Australia whereby client’s in Europe and Asia Pacific were presented with Open Wave’s latest software release and upcoming future developments of the software. The User Forums allowed Open Wave users to share experiences and learn from other professionals as to how they can get the most out of their workforce management system.

Open Wave Business Manager, Ashley Clayton commented “clients clearly valued the opportunity to view the new software releases, discuss and listen to customer case studies and network with their fellow industry peers.”

Open Wave is pleased to announce next year’s user forum will be a bigger and better event, with further showcases of upcoming software releases and more workshop sessions for client interaction.

RDNS Victoria Deploys Workforce Management Solution

The Royal District Nursing Customer Service Centre (CSC) in Victoria operates 24 hours a day, 7 days a week, to deliver constant and consistent telephone support to its clients and customers. The CSC has grown to over 60 staff in total, and receives around 800 in-bound calls a day. To manage these in-bound calls, RDNS is deploying a Workforce Management software solution by Open Wave.

Newcastle Permanent Building Society upgrades to latest version of ShiftTrack 

Newcastle Permanent Building Society, NPBS, one of Australia’s premier financial lenders, has recently upgraded to the new version of Open Wave WFM software – v5.5.

May 2010 – Open Wave, a world leading contact centre Workforce Management Solution Company, has just completed an upgrade to version 5.5 for the Newcastle Permanent Building Society.