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Up coming event: 30th August - 1st September 2010
Government Contact Centre Summit, Sydney Australia
Open Wave will be exhibiting at the Government Contact Centre Summit, which is Australia's largest and most comprehensive summit for government contact centre professionals.
To find out more visit: www.govcc.com.au
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Published - Tuesday, 4 May 2010
Newcastle Permanent Building Society upgrades to latest version of ShiftTrack
Newcastle Permanent Building Society, NPBS, one of Australia’s premier financial lenders, has recently upgraded to the new version of Open Wave WFM software – v5.5.
May 2010 – Open Wave, a world leading contact centre Workforce Management Solution Company, has just completed an upgrade to version 5.5 for the Newcastle Permanent Building Society.
read more ...
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Published - Thursday, 8 April 2010
Open Wave sponsors Starlight Foundation car at Targa Tasmania 2010.
April 2010 - Open Wave the workforce management software provider is a proud sponsor of the Redback Racing Starlight Foundation car in this year's Targa Tasmania being held on 27th April – 2nd May.
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Published - Tuesday, 5 January 2010
Engin Implements Open Wave Workforce Management Solution.
January 2010 – Open Wave, a leading contact centre Workforce Management Solution Company, has announced that Engin has deployed its workforce management solution in its Sydney based contact centre.
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Published - Monday, 15 June 2009
Open Wave Release Latest Version of ShiftTrack Workforce Management Solution - Version 5.5
June 2009 – Open Wave announced they have released the latest version of ShiftTrack WFM software - version 5.5. The latest version of Open Wave’s ShiftTrack includes a number of customer and market-driven enhancements, significant performance improvements and new product capabilities including:
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Enhancements to Simulation.
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Enhanced Break Rules.
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Agents viewing own Leave History in ShiftTrack/Remote.
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More user-definable parameters have been added to streamline routine tasks.
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Compatibility for Microsoft’s Vista and Windows Server 2008 operating systems.
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Published - Tuesday, 19 May 2009
Open Wave User Forum 2009 - A Huge Success
May 2009 – The 2009 Open Wave Asia Pacifc User Forum Conference was held at the Novotel in Darling Harbour, Sydney Australia on the 14th May. With over 120 delegates, the Open Wave User Forum represents one of the largest gatherings of resource planning experts in the Australian contact centre industry’s annual calendar. The Forum is the first of the 2009 user conferences with a European forum scheudled for October 2009. The forum was used by Open Wave to demonstrate upcoming software releases and development, presentations and case studies that discussed some challenges and changes in the industry.
Open Wave Business Manager, Ashley Clayton commented “Above all, the delegates valued the chance to pick up ideas from other users that they could take back to their own workplace”.
Copies of the presentations are available in the client area of the Open Wave website on the Hot Tips and Other Documents page.
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Published - Friday, 15 May 2009
Open Wave's Newest Module - ShiftTrack/Perform
Melbourne, Australia and London, United Kingdom - May 2009 – Open Wave, a world leading contact centre Workforce Management Solution Company, has announced that it will be releasing ShiftTrack/Perform later this year.
ShiftTrack/Perform is a new module that will soon be added to the existing ShiftTrack Workforce Management Solution product suite and will assist organisations in driving agent performance.
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Published - Monday, 2 March 2009
Vanquis Bank Implements Open Wave Workforce Management Solution
London – March 2009 - Open Wave, a world leading contact centre Workforce Management Solution Company, has announced that Vanquis Bank, who is part of Provident Financial plc and a leading UK financial company has implemented Open Wave’s workforce management solution at its UK contact centres.
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