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Wednesday, 10 March 2010

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Open Wave Asia Pacific region has changed their contact phone numbers. Australian clients please call (+ 61 3 9008 1700) New Zealand clients please call (+64 9 280 4970).
 


Open Wave is a developer and supplier of leading edge workforce management software solutions for workload forecasting, roster scheduling and management.

Globally, leading organisations with 20 to 20,000 staff are using Open Wave software to optimise the performance of their contact centres and back office operations.
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 Open Wave News Minimize
Open Wave News
2009 Press Releases - Engin Implements Open Wave Workforce Management Solution.
Engin, a leading Australian broadband telephone company implements Open Wave WFM software for its contact centre operation. Melbourne – December 2009 – Open Wave, a leading contact centre Workforce Management Solution Company, has announced that Engin has deployed its workforce management solution in its Sydney based contact centre.
Tuesday 08 December 2009
Open Wave News
2009 Press Releases - Open Wave Release Latest Version of ShiftTrack Workforce Management Solution - Version 5.5
Open Wave announced they have released the latest version of ShiftTrack WFM software - version 5.5.  The latest version of Open Wave’s ShiftTrack includes a number of customer and market-driven enhancements, significant performance improvements and new product capabilities including: Enhancements to Simulation. Enhanced Break Rules. Agents viewing own Leave History in ShiftTrack/Remote. More user-definable parameters have been added to streamline routine tasks....
Monday 15 June 2009
Open Wave News
2009 Press Releases - Open Wave User Forum 2009 - A Huge Success
The 2009 Open Wave Australian User Forum Conference was held at the Novotel in Darling Harbour, Sydney on the 14 th May.  With over 100 delegates, the Open Wave User Forum represents one of the largest gatherings of resource planning experts in the Australian contact centre industry’s annual calendar.  The Forum was used by Open Wave to demonstrate upcoming software releases and development, presentations and case studies that discussed some challenges and changes in the industry. Othe...
Tuesday 19 May 2009
Open Wave News
2009 Press Releases - Open Wave's Newest Module - ShiftTrack/Perform
Melbourne, Australia  and London, United Kingdom - May 2009 – Open Wave, a world leading contact centre Workforce Management Solution Company, has announced that it will be releasing ShiftTrack/Perform later this year. ShiftTrack/Perform is a new module that will soon be added to the existing ShiftTrack Workforce Management Solution product suite and will assist organisations in driving agent performance.
Friday 15 May 2009
Open Wave News
2009 Press Releases - Vanquis Bank Implements Open Wave Workforce Management Solution
London – March 2009 – Open Wave, a world leading contact centre Workforce Management Solution Company, has announced that Vanquis Bank, who is part of Provident Financial plc and a leading UK financial company  has implemented Open Wave’s workforce management solution at its UK contact centres.
Monday 02 March 2009
Open Wave News
2009 Press Releases - Open Wave Launches New Website
Melbourne, Australia - Open Wave, Australia’s only developer of contact centre Workforce Management Software; have completely revamped their website. The new look website enables visitors to subscribe to RSS Feeds which provide latest information; download corporate brochures and for existing clients access to 'Client Only Area'. Said Tom Haslam, Commercial Operations Manager "The new website is fantastic, it is a complete refresh.  The technology behind the website is DotNetNuke and...
Friday 13 February 2009
Open Wave News
2009 Press Releases - Open Wave Commends and Congratulates the Country Fire Authority
Melbourne, Australia - Open Wave commends and congratulates the Country Fire Authority and its volunteers who have supported communities throughout the Kinglake, Whittlesea and Marysville region; in particular our own CFA firefighter from the Mernda CFA Brigade . Donations for the Victorian Bushfire Appeal can be made through the Red Cross .
Friday 13 February 2009
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Client Webinar: WFM Using Simulation

Client Webinar:
WFM Using Simulation
Clients are invited to an Open Wave Client Webinar to discuss the benefits of simulation using ShiftTrack Plus with Open Wave consultants and other users.

When:
Friday 5th March 2010

 

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